Welcome to artmarket.ge. To ensure a smooth and fair experience for all users, we require all sellers to adhere to the following rules and guidelines. By listing products on our platform, you agree to comply with these rules.
1. Seller Account
Registration: To become a seller, you must register for an account on our platform. You are responsible for providing accurate and complete information during registration.
Account Security: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur under your account.
2. Product Listings
Accuracy: Provide accurate, detailed, and truthful information about your products, including descriptions, prices, and images. Ensure that your listings are clear and not misleading.
Product Categories: List your products in the appropriate categories to help buyers find them easily.
Availability: Ensure that the products listed are available for sale. Update your listings promptly if items are out of stock or discontinued.
3. Pricing and Payments
Pricing: Set competitive and fair prices for your products. Prices should reflect the true value of the products and include any applicable taxes or fees.
Payments: Payments for transactions will be processed through our platform’s secure payment system. You will receive payments according to our payment schedule and policies.
4. Fulfillment and Shipping
Order Processing: Process orders promptly and accurately. Provide buyers with order confirmations and tracking information as applicable.
Shipping: Ship products in a timely manner and ensure they are packaged securely to prevent damage during transit. Comply with all shipping and delivery policies specified on our platform.
Delivery Times: Provide realistic estimated delivery times for your products and update buyers if there are any delays.
5. Customer Service
Support: Provide prompt and professional customer service. Address buyer inquiries, complaints, and issues with your products or orders in a courteous and efficient manner.
Returns and Refunds: Follow our platform’s return and refund policies. Clearly communicate your own return and refund policies to buyers and handle any return requests or refund claims in accordance with these policies.
6. Compliance and Conduct
Legal Compliance: Ensure that all products comply with applicable laws, regulations, and industry standards. This includes obtaining any necessary licenses or permissions for selling certain items.
Prohibited Items: Do not list prohibited or restricted items, including but not limited to illegal substances, counterfeit goods, or items that violate intellectual property rights.
Content Standards: Ensure that all content related to your listings, including images and descriptions, adheres to our content guidelines and does not infringe on the rights of others.
7. Platform Use
Advertising: Use our platform’s advertising and promotional features responsibly and in compliance with our advertising policies.
Reviews and Ratings: Do not manipulate or coerce buyers into leaving positive reviews or ratings. Encourage honest feedback and use it constructively to improve your products and services.
8. Suspension and Termination
Violations: Failure to comply with these rules may result in warnings, suspension, or termination of your seller account. We reserve the right to take action if we believe there has been a violation of our terms or if your activities negatively impact the platform or other users.
Appeals: You may appeal any actions taken against your account by contacting our support team. We will review your case and provide a resolution as appropriate.
9. Changes to Rules
Updates: We may update these rules from time to time. We will notify you of significant changes by posting the updated rules on our platform. Continued use of your seller account constitutes acceptance of the revised rules.
10. Contact Us
For any questions or concerns regarding these rules or your seller account, please contact us at:
artmarket.ge - office@artmarket.ge
Thank you for being a part of artmarket.ge. We appreciate your cooperation in making our platform a great place to buy and sell art.
Last updated: JUL 2024